Cancellation Policy

We understand that circumstances may arise where you need to cancel your service. Here’s our cancellation policy to guide you through the process:

1. Cancellation Eligibility

You may cancel your service at any time. However, no refunds will be provided for cancellations made after 48 hours from the time of placing the order.

2. How to Cancel

To initiate a cancellation, click on Customer Area, then select the product you want to cancel and click on "Cancel Product button". Alternatively, you may contact our staff directly if the order was placed manually such as for custom plans. Please note that this action is irreversible once processed or confirmed by the user.

3. Cancellation Process

After you submit a cancellation request, our support team will process it promptly.

4. Prorated Charges

If applicable, any unused portion of your service fees may be prorated and refunded upon cancellation, subject to the terms of your service agreement.

5. Confirmation

You will receive confirmation from our support team once your cancellation request has been processed.

Thank you for choosing Retronodes Hosting. If you have any questions or need further assistance, please do not hesitate to contact our support team. We strive to provide excellent service and support for all your hosting needs.